FAQ

Frequently Asked Questions

1. How long does shipping take?

Shipping times vary depending on your location and the supplier. Typically, orders are delivered within 7–20 business days. You'll receive a tracking number once your order has been shipped.

2. How do I track my order?

Once your order is shipped, you'll receive an email with a tracking number. You can use this number on the carrier's website to track your package.

3. Can I return or exchange an item?

Yes! We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us to initiate a return.

4. What if I received a damaged or wrong item?

We're sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the item, and we'll make it right by sending a replacement or issuing a refund.

5. Do you offer refunds?

Yes, refunds are processed within 5–30 business days after we receive and inspect the returned item.

6. Can I cancel my order?

Orders can be cancelled within 24 hours of placement. After that, the order may have already been sent to our supplier and cannot be cancelled.

7. Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

8. How can I contact you?

We'd love to hear from you! You can reach us through our Contact Us page. Simply fill out the form and we'll get back to you within 24–48 hours. You can also email us directly if a contact email is listed on that page.